What is the currency reflected on your online store?
Price quoted are in Singapore Dollars. Prices are valid whilst stock last. Before confirmation of receiving your order, Dazzling Giftz reserves the right to revise the prices without prior notice.
Is there a minimum amount of purchase to be entitled for delivery?
With effect from 1st Jan 2016, there will be a delivery charge of $5 per location (non peak) and $10 per location (peak period) for order less than $30 for non peak and $50 for peak period respectively.
*Peak Period – 4 weeks before Children’s Day.
How soon will I be able to receive the items ordered?
Delivery will take place within 7-10 working days, subject to stock availability and delivery schedule. However, should you require your items within a timeframe, kindly indicate under comments and we will try our best to meet your timeline.
Is there any further discount for bulk purchases?
This may be discussed further upon receiving your requests and depending on the items that you are purchasing. We are unable to promise a discount, however you may try emailing us your request. For bulk purchase request, kindly email us at: firstname.lastname@example.org
Do all items come with the complimentary organza bags and gift cards?
All ala-carte items that are priced above $1, excluding art supply items, come with the complimentary organza bags and gifts cards upon request.
How do I place an order?
You may log in to your account and add the items of your choice into your cart accordingly. When done, please check out your shopping cart. A confirmation email will be sent to you within 48 hours to confirm on the items availability. Alternatively, you may send us an email indicating the items of your choice.
How do I make payment?
We accept i-banking or ATM transfer via POSB / OCBC banks.
Alternatively, we also accept cash or cheque upon delivery.
Which bank and accounts do I transfer to for ATM/I-banking?
You may transfer to the banks below:
- POSB SAVINGS ACCOUNT 421-38306-5
- OCBC SAVINGS ACCOUNT 604-7-003568
*We only accept same-bank transfers (e.g. POSB/DBS to POSB/DBS, OCBC to OCBC, etc). If you do not have a bank account on this list, you may transfer via inter-bank, but do note the longer processing time of 3 working days.
I have completed the transfer (ATM/i-Banking). What is the next step?
Account Transferred to (i.e. POSB/OCBC):
YOUR Bank Acct Type/No.:
iBanking Nick (for payment via ibanking):
Date & Time:
Why do you not have any paypal services for online shopping?
We apologise for not having this service as we currently provide free delivery around Singapore with no minimum amount of purchase. Thus, to save you from any additional administrative charges from paypal, we have decided to strictly go by cash/cheque upon delivery or bank transfer.
What are your return policies?
If you are not completely satisfied with your purchase, you may return it as long as it fulfils the following conditions:
– Item is returned within 2 weeks from item receipt.
– Item is in original condition, unopened, and with its seals intact.
Do note that you will have to bear the costs of return transport charge of $5.
How do I make a return?
Drop us a mail at email@example.com where we will process the return and issue you with the return address. Depending on the case/situation, we may provide a one-to-one exchange, exchange with another item of your choice. There will not be any cash refund transaction.
Do you have a shop front?
No, we do not have a retail store showcasing our products.
I have some questions in regards to your products, how do I reach you?
Important! Although product images were taken from the real objects, colour variation can still be expected due to lightings exposure at time of shooting and individual monitor type and/or settings. Hence, the true colour of an item should always be taken upon the actual piece and not the product image.
I have changed my mind, may I cancel my order?
No cancellation is allowed once order confirmation email has been sent.
How do I know my order has been confirmed?
After you have placed your order, you will receive e-mail updates about your order status. Keep these emails accessible for your records.You may receive two types of emails, below are its examples:
- Order Confirmation. This e-mail confirms that we have received your order. An order is considered confirmed only after we received your acceptance reply to our confirmation email. A payment advice email will be sent back to you within 48 hours when your order confirmation has been received.
- Important update/s about your order. This email offers important information about your order, such as: difficulty in processing your order, availability of your order, a duplicate order, and cancellation of order.
If you did not receive any email from us after 2 working days, kindly email us at firstname.lastname@example.org so that we can look into the issue.